- Genre
- Year
- 2022
- Runtime
- 2h46
0
Tech Support
Solving tech troubles, one call at a time.
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Synopsis
Tech Support with Adam Reid (2022) is a documentary-style film that explores the experiences of Adam Reid, a tech support specialist navigating the challenges and comedic mishaps of aiding customers with their technology issues. The film delves into the often-overlooked world of tech support, highlighting the frustrations, misunderstandings, and human connections that arise behind the scenes. Through a combination of interviews, reenactments, and real customer interactions, the movie offers an insightful look into the high-pressure environment of technical customer service while shedding light on the patience and perseverance required to succeed in this demanding role. It’s a relatable and entertaining watch for anyone who has struggled with technology or worked in customer service.
Reviews
Tech Support with Adam Reid has garnered mixed to positive reviews from critics and audiences alike. On Rotten Tomatoes, the film holds a moderate approval rating, with some critics praising its candid and humorous portrayal of the tech support industry, while others note it occasionally leans too heavily on stereotypes. IMDb users have rated the film with an average score around 6.5 out of 10, appreciating the authenticity and charm Adam Reid brings to his role. Metacritic scores present a similar sentiment, with critics acknowledging the film's insightful look at a vital service sector but wishing for a deeper narrative. Critics from The Guardian praised the film as "a surprisingly heartfelt and humorous glimpse into an often-frustrating world," whereas Variety pointed out that "while entertaining, the documentary sometimes feels a bit repetitive." Overall, Tech Support with Adam Reid is regarded as an enjoyable and relatable depiction for anyone familiar with customer service frustrations or the tech world, even if it may not break new ground in documentary storytelling.
